unbureaucratic. anonymous. preventive.
At the heart of our eap offer are the counselling services, which can be used free of charge by the entire workforce and their relatives living in the same household.
In this way, employers offer their employees the opportunity to seek professional support before worries and concerns have a negative impact on their productivity and ability to concentrate.
Those seeking advice can reach our eap counsellors through various communication channels - depending on the urgency and personal needs. All conversations are subject to strict confidentiality and counselling can also take place anonymously upon request.
Frequently asked questions
on eap consultations
We have contact persons for every request, who are committed to finding a suitable solution with a great deal of know-how and experience.
- Management consultants:inside
- Dipl. Life and Social Counsellors
Counselling sessions can take place in various ways by appointment:
- in person and close to home or place of work
- by telephone
- via live chat
- Video via zoom
In acute situations, our experts can be reached via a free telephone hotline around the clock (24/7).
As part of the eap introduction, staff members receive all contact details (phone & email) and information on how to access counselling.
Those seeking advice receive support from our experienced experts immediately after contacting us. If an immediate solution is not possible, the "right" counselor will contact you to make an appointment or to arrange further steps (on-site meeting, video or telephone, etc.).
In any case, we accompany employees until the problem is solved. Our crisis hotline is available around the clock.
As part of the Employee Assistance Program, each employee can generally use 6 sessions (hours) per counseling topic.
The exact details are regulated in the contract concluded between the employer and the eap institute.
All counsellors are subject to legal confidentiality. Under no circumstances will personal data, appointments or conversations be passed on to the employer. All data is handled in accordance with the GDPR and is only processed and stored to the extent required for the counselling process. After completion of the counselling process, all personal data is deleted. If desired, counselling sessions can take place anonymously or under a pseudonym.
Counselling sessions work best when they can be conducted in the mother tongue. Therefore, we offer the following languages: