eap assistance

unbureaucratic. anonymous. preventive.

At the heart of our eap offer are the counselling services, which can be used free of charge by the entire workforce and their relatives living in the same household. 

In this way, employers offer their employees the opportunity to seek professional support before worries and concerns have a negative impact on their productivity and ability to concentrate. 

Those seeking advice can reach our eap counsellors through various communication channels - depending on the urgency and personal needs. All conversations are subject to strict confidentiality and counselling can also take place anonymously upon request.


Frequently asked questions

on eap consultations

We have contact persons for every request, who are committed to finding a suitable solution with a great deal of know-how and experience.

  • Psychotherapists:inside
  • Psychologists:inside
  • Lawyers:inside
  • Mediators:inside
  • Management consultants:inside
  • Dipl. Life and Social Counsellors

Counselling sessions can take place in various ways by appointment:

  • in person and close to home or place of work
  • by telephone
  • via live chat
  • Video via zoom

In acute situations, our experts can be reached via a free telephone hotline around the clock (24/7).

As part of the eap introduction, staff members receive all contact details (phone & email) and information on how to access counselling. 

Those seeking advice receive support from our experienced experts immediately after contacting us. If an immediate solution is not possible, the "right" counselor will contact you to make an appointment or to arrange further steps (on-site meeting, video or telephone, etc.).

In any case, we accompany employees until the problem is solved. Our crisis hotline is available around the clock.

As part of the Employee Assistance Program, each employee can generally use 6 sessions (hours) per counseling topic.

The exact details are regulated in the contract concluded between the employer and the eap institute.  

All counsellors are subject to legal confidentiality. Under no circumstances will personal data, appointments or conversations be passed on to the employer. All data is handled in accordance with the GDPR and is only processed and stored to the extent required for the counselling process. After completion of the counselling process, all personal data is deleted. If desired, counselling sessions can take place anonymously or under a pseudonym.

Counselling sessions work best when they can be conducted in the mother tongue. Therefore, we offer the following languages:


  • Albanian
  • Arabic
  • Azerbaijani
  • Bosnian
  • Bulgarian
  • German
  • English
  • Farsi
  • French
  • Italian
  • Croatian
  • Dutch
  • Polish
  • Russian
  • Serbian
  • Slovak
  • Slovenian
  • Spanish
  • Czech
  • Turkish
  • Ukrainian
  • Hungarian


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eap assistance at a glance


Act instead of react.

eap measures - even before conflicts, overloads or illnesses lead to downtime costs.


That makes sense.

Together we create the optimal basis for meaning-oriented work and the development of a healthy and positive corporate culture.


View holistically.

All relatives living in the same household can also make use of the diverse eap counselling services.


Top Secret.

Employers do not know if and why employees come for counselling. External employee counselling is much better accepted than in-house counselling.


Everything in view.

Qualitative reporting makes developments within the workforce visible and enables proactive action and countermeasures.


ROI of at least 1:3

All costs are covered by the lump-sum payment per employee and month. This creates cost security.


Help is near.

Relief is provided simply by the knowledge - in case of need or as a preventive measure - of being able to fall back on support and assistance.



No personal data is passed on to the employer. Counselling sessions can also take place under a pseudonym.

Promoting and maintaining health in companies, preventive and meaningful action in daily dealings with employees and in corporate management are the areas on which our focus lies.