The possibility to solve a conflict at an early stage, to prevent a problem from getting out of hand or to reduce stress situations increases the performance and satisfaction of the employees. At the same time, operational costs (absenteeism costs, etc.) are reduced. eap is primarily intended as a health prevention measure and starts before a conflict arises, before excessive demands or problems lead to psychological stress and cause absenteeism costs for the company. eap is also efficient in crises and acute cases, when employees need to be supported quickly and competently and thus relieved immediately.

With targeted occupational health management and innovative concepts for health promotion, companies can efficiently counteract increasing mental stress. The mental health of employees is maintained and promoted. Preventive concepts also have the effect of maintaining or increasing working conditions and employee satisfaction at a high level. Productivity and quality of work are optimised in the medium to long term and the absenteeism rate is kept low.

In order to ensure solution-oriented counselling throughout the company, employers purchase their customised eap for workplace health promotion and pay a fixed amount per employee per month. The employees thus have the possibility to come for counselling without the employer knowing about it.

Discreetly and confidentially, a solution is worked out immediately and from the first contact. Companies that provide this external employee counselling for their employees receive a special hotline for all cases.

This makes it easier for those affected to make use of the eap service, as a stressed employee does not have to apply for counselling beforehand, but the services have already been provided by the employer. Another positive factor is that counselling does not take place at the workplace but externally. This ensures anonymity and confidentiality.

Not only the entire staff, but also all relatives from the household of the respective employees can make use of eap counselling services in order to defuse or relieve problematic situations in families. Absolute confidentiality is always the highest principle.

Since employers do not know whether and with what issues employees come for counselling, eap is far better accepted as an external contact point than offers from in-house counsellors. Dealing responsibly with employees and their mental health thus consolidates the sustainable success of the company. Qualitative performance reports provide companies with an overview of the measures taken and can thus identify problematic areas in the company more quickly.